Mon. Jan 17th, 2022

Apple will address the iCloud Private Relay error messages in iOS 15

Apple is updating the wording for iCloud Private Relay issues in the latest iOS 15.3 beta, clarifying that problems with the service may be an inadvertently switched-off setting and not issues with a customer’s specific cell carrier, via MacRumors.

The old message attributed the fault for iCloud Private Relay failing to work to cell carriers.

Private Relay is disabled on your cellular plan. Your cellular plan doesn’t support ‌iCloud‌ Private Relay. With ‌iCloud‌ Private Relay turned off, this network can monitor your internet activity, and your IP address is not hidden from known trackers or websites.

Unsurprisingly, that wording led to confusion earlier this week when customers couldn’t get iCloud Private Relay to work on cellular connections. The issue, at least according to T-Mobile, was actually on Apple’s end: it seems that the company’s recent iOS 15.2 update toggled off Private Relay for cellular data by accident, not that T-Mobile, AT&T, and Verizon had suddenly disabled the feature from working on their networks. This new text makes it clearer that this issue might have been an accidental toggled setting in iOS and not a cell phone problem.

Private Relay is disabled on your cellular plan. Private Relay may not be supported by your cell plan or has been disabled in Cellular Settings. Private Relay is disabled so that this network can monitor your internet activities and your IP address cannot be hacked by known trackers.

Apple has also updated its iCloud Private Relay support document today to make it clearer that customers might not be able to use the feature if they’ve turned off the “Limit IP Address Tracking” toggle for specific Wi-Fi or cellular networks, along with how to fix that problem on their devices.

Hopefully, the new support document, clarified language from Apple, and the confirmations from all three major US carriers will be enough to put this week’s iCloud Private Relay confusion behind everyone. Given that the service is still technically in beta, though, it’s probably a good thing that Apple is sorting out the bugs now before it turns the service on by default.

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By David Goldberg

I’m David, and I’m passionate about smart home gadgets. I’m in charge of this place. I spend my time trying to demystify the world of home automation and smart products so you don’t have to. Chances are, along the way, I’ve had some of the same questions you might be having and experienced some of the same problems you might be experiencing.

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